Conversational Text Messaging for Business

Conversational Text Messaging

Conversational text messaging is a two-way SMS text message conversation between a business and a customer. A Conversational text messaging service enables businesses to interact with customers conversationally, allowing for natural interactions beyond what keywords and automations can provide. Using conversational text messaging for your business can provide an easy and convenient way for customers to communicate with your business.

Text to landline with conversational text messaging can boost the customer experience for any business. By improving the customer experience, you will strengthen the loyalty of your customers to your brand through customer engagement and satisfaction. Simply put, 1 to 1 conversational text messaging is the best way to communicate with your customers, clients, and employees as over 97% of all text messages are opened by mobile phone users in less than 3 minutes. Texting for business from a landline is the best business contact method considering that emails have an average open rate of 21.5% and phone calls have an average answer rate of 48%.

A side benefit of of conversational text messaging for your business using a landline text messaging service allows you to send and receive text messages using your landline number you are currently using for your business. You don't need a separate mobile service or a text-only virtual phone number and you get to keep your private mobile number private.

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Conversational text messaging can improve customer engagement and satisfaction by:

• Contact customers with special marketing promotions to which customers can directly respond.
• Create personalized greetings and thank you messages for better sales interactions.
• Clarify specific customer questions and handle special inquiries straight away.
• Take reservations and appointments and send instant confirmations.
• Send text message reminders for upcoming reservations and appointments.
• Send product fulfillment confirmations and shipping time estimates
• Manage staff scheduling and shift updates.
• Add convenience to customers by letting them text you on the same business landline number they've been calling you on.

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Automated SMS Text Messaging 

Automated 1-way SMS text messaging

Contrasting with conversational SMS text messages, automated SMS text messages can provide customers with some basic information. Certain types of business text messaging services involve only automated one way text messaging. These one way automated text messaging services are generally used to send confirmations and codes.

Keyword based text messaging

Customers can trigger keyword-based replys by texting specific keywords. These keywords can only provide some support to customers before needing additional help whether it's through another text message, email or a phone call.

Conversational Text Messaging with Automation

A business text messaging service that offersautomated messages with two-way conversational text messaging may be a better choice to increase customer engagement and satisfaction. Use automated messages to filter customer needs, qualify leads, and start conversations. When customers engage, you can continue the conversations with direct messages from your staff. Taking the lead from the automated messages, you can proceed with individual and personal support.

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Conversational Text Messaging for Customer Service

You can provide details and a great customer service with direct contact with your customers. When customers text your business, your attention to details is important. Providing your expertise in the matter through a text message is a quick and effortless way of improving customer service and strengthen the loyalty of your customers. With two-way text messaging for business, conversations can naturally flow to assist your customers' needs. Text messaging is convenient for fast and asynchronous conversations. Both users do not have to be available at the same time to have an ongoing text conversation allowing businesses to have many parallel conversations at once in comparison to phone calls. 

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Conversational Text Messaging for Sales

Create an emotional bond with customers by making them a priority through two-way conversational text messaging. Building familiarity and trust through business text messaging may not seem ideal, but more people today are using text messages as a main source of contact. Phone calls and emails may be a perfect way to follow up text messages that may require longer discussions. Depending on the content and immediacy needed, choose the best contact method. Text messages are a good way for businesses to reach customers.

Text messages do not interrupt customers’ days and text message recipients rarely ignore incoming text messages unlike phone calls and emails. Manage your relationships with contacting the customers throughout the sales cycle, from qualifying leads to closing a deal. Text messaging for sales may be the perfect way to keep in contact with your customers over time to get close, interact with them and simply listen to foster a great business relationship.

Conversational Text Messaging with Employees & Business Contacts

Keep in touch with your employees with business text messaging. Use your business landline phone number for professional contact, even with text messages. Schedule meetings, send reminders, and get confirmations within your company. Contact a person or multiple people at once with mass messaging. With a text-enabled business landline number and a business texting service like Texty Pro, you can text any mobile number. Recipients do not need any additional app; they will receive the SMS text messages in their phone’s native text messaging app. 

Recruit candidates faster & more effectively with conversation text messaging. You can easily contact potential candidates to schedule interviews using your business phone number. Personally follow-up with text messages after interviews or meetings. With conversational messaging, you can continue to communicate asynchronously as needed. Use your existing landline phone number for reaching many of your business contacts. You can text partners, vendors, and sellers with your landline number. 

To text directly with customers, clients, and staff, sign up for Texty Pro and start your 14-day free trial. Text from a computer or by using our mobile apps to send and receive business text messages wherever you are. For more questions about business texting with Texty Pro, read our FAQ and support page. Business landline text messaging allows your business to use your current landline phone number to send and receive text messages without affecting your calls. Use business text messaging on your computer and phone for convenient access when you need it. Visit our homepage www.texty.pro and to sign up and start texting with customers in about a minute.