Text Templates for Ultimate Business Texting

Create your own templates or use those provided below to prepare for common questions and concerns. Simply copy and paste your custom messages from any document into the Texty Pro chat tab in your browser. Creating your own personalized message templates allows quick and easy text communication with all your customers. Templates make it easy for any user to provide thorough and courteous customer service by text. For common information customers may be looking for, having answers ready reduces customer wait time and helps employees repeatedly answer questions. 

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Set up Your Business Auto Replies

Texty Pro offers three situations to enable auto replies. You can turn these on to add a custom reply for incoming messages. Simply open your settings to turn on any or all auto replies and input your message in the text box. Once you have turned them on, all eligible incoming messages will immediately trigger an outgoing text message. You can turn off or edit auto replies at any time in your Texty Pro settings page. 

First Time Auto Reply

When a customer texts you for the first time, welcome them automatically with a greeting. This can help welcome customers to your business and confirm you have received their text message. 

Thank you for contacting XYZ. We will get to your message shortly with a reply!

Thank you for texting us. Enjoy 10% off with the code TEXT10 on your first order. 

After hours Auto Reply

Texty Pro offers a prefilled reply that uses the business hours input in your settings. When customers send your business a text message outside of your input business hours, a reply will automatically trigger to send a text message to the customer. 

Hi, We are currently closed. Our hours are:
Mon-Fri: 8:00AM-6:00PM
Sat-Sun: 12:00PM-8:00PM

Sorry, we are closed right now. We will get back to you when we are next open. Thank you!

Inactive Customer Auto Reply

To interact with customers after a certain amount of time has passed, inactive customer auto reply allows you to follow up or re-engage customers after messaging has stopped. You can customize the number of days between the last message and when you would like to re-engage customers. 

Hi, this is XYZ Business checking in! Please consider leaving us a review after your services are completed www.xyz.com. Feel free to respond to this message with any questions or concerns. 

Business Text Message Templates

Dependent on your industry you will receive different questions regularly. Keeping templates to answer such questions will save time and reduce errors. 

Here are some industry specific questions and examples of responses you can use for your business SMS:

Restaurant

Do you have any specials? What is this week’s special?
Today’s special is poached salmon with green beans.

Where can I find your menu?
Visit our website at website.com for our full menu.

Can I order by text?
When you’re ready, you can send your order directly to this number. You will receive an order confirmation and pick-up time for your order. 

Are there gluten-free/Kosher/Halal options?
The following items are gluten-free/Kosher/Halal...

Can I make a reservation? Do you take reservations?
If you would like to make a reservation, please send the date and time you are requesting, and we’ll let you know our availability. 

Do you deliver? Where do you deliver?
We offer delivery to the XYZ area.

Do you have a kid’s menu? Is the restaurant child-friendly?
Our restaurant is child-friendly. We offer a kid's menu for those under 12.

Is there a corkage fee?
We do have a $10 corkage fee per bottle.

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Salon and Spa

Can I make an appointment?
Book an appointment today. Text us a date and time and we’ll happily schedule you into our day.

Do I need an appointment? Do you have walk-in availability?
Walk-ins welcome, wait times are under 15 minutes guaranteed!

What services do you offer?
Relax and pamper yourself with one of our organic facials or Swedish massages. 

Automotive

Can I get a quote?
Please provide the following details and we will follow up with our best quote: car brand, year, issue… 

My car has an issue, can I get it checked?
We can help, what is the issue you’re experiencing?

Healthcare and Dental

What procedures do you offer?
We offer cleanings, cosmetic dentistry, general dentistry, and pediatric dentistry. 

Can I make an appointment for this week?
If you would like to make an appointment, please send a date and time, then we will let you know our closest availability.

Home Services

I need help with my plumbing, can you help?
We can help, what is the issue you’re experiencing?

Could I get a quote for lock replacement?
Want to request a quote? Provide the following details, and we will follow up with our best quote: …

Are you a licensed contractor?
We are a licensed contractor. Our license number is: 

What services do you offer?
We offer commercial, residential, automotive, and safe services.

Legal Services

What cases do you take?
We specialize in family and personal injury law. 

I’d like to talk to someone about a legal service.
Let me connect you with one of our lawyers who can assist you.

I’m looking to speak to James.
I will have him/her contact you by text when he/she is available.

Etc.

Where can I see your information/what is your website?
Please visit our website at website.com

I’d like to make an appointment
The next available appointment is Tuesday, March 10, at 3 pm. Let me know if that works and I’ll book that time for you.

What is your address?
Our address is 1234 Street…

What are your hours?
Our hours are 8 am to 7 pm Monday through Friday and 9 am to 5 pm on weekends. 

Are there holiday hours?
Our holiday hours are from 10 am to 4 pm today, 1/03 and 11 am to 3 pm tomorrow, 1/04.

Are you open on the holiday?
We are closed for the holiday Monday, January 20. We will be open Tuesday at 9 am.

Do you have a parking lot?
There is a parking lot located in front of our building. You can find the driveway on First Street.

Is there parking available?
There is only street parking available; please be aware that parking is limited.

Are you open?
We are open until 8 pm today.
Currently, we are closed. We reopen tomorrow at 7 am.
We are currently closed. Our hours are weekdays 10am to 8pm and weekends 12pm to 8pm.

Goodbye
Please let us know how our service was today. 
Thank you for contacting us. We hope to see you soon. 
Is there anything further we can help you with today?
Any further questions? Send a message to this number anytime, and we will get back to you as soon as possible.

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Make sure to fully answer your customer’s questions and follow through with personal and custom information. Templates and auto replies are a great aid in customer service by SMS. To start business texting today, sign up for Texty Pro’s free 14-day trial. Send and receive text messages using your current business phone number, no alternate number needed. Enjoy auto replies for new customers, inactive customers, and after hours messages with easy set up with your account. For more information about Texty Pro, visit our support page with FAQs and contact information for any remaining questions.