You can remove a SMS conversation from the channel list by swiping left or moving your mouse cursor over the text message conversation you want to delete and clicking on the X icon that appears.
To delete a conversation, move your mouse cursor over to the list and click on the X icon to delete it. If you're using our mobile app, simply swipe to delete a text message conversation.
If you do not see this option, login as the admin and go to the Settings & Permissions tab inside the Settings page and make sure that Message Deletion options are enabled.
Be aware that in a team-shared inbox, deleting a text message will permanently delete it for all team members.
Schedule a 30 minute live demo to meet with one of our team members to discuss how our business text messaging service can benefit your business or organization.