With Texty Pro, you can easily see if a team member has read a text. Once a message is read, Texty Pro displays a small badge below it.
With Texty Pro, when you or a team member reads a text message, a 'Seen by:' badge will appear, showing profile photos of those who have read it. Hover over the badge with your mouse to see the names of all team members who have read the message. On our mobile apps, the same badge will appear, and tapping it will display the names, just like on the web app.
Unfortunately, with traditional SMS and MMS text messaging, you cannot see if someone has read your message. Unlike messaging apps such as iMessage, WhatsApp, Facebook Messenger, or RCS (Rich Communication Services), SMS and MMS do not support read receipts. This means the sender never gets an official notification that the recipient has opened or read the message. However, you do receive a delivery receipt, which serves a similar purpose and will be discussed further below.
SMS and MMS were developed in the early 1990s as simple communication technologies. They were designed to work across all mobile devices and networks, regardless of brand or carrier. Because of that, they lack many of the modern features we now take for granted like typing indicators, message reactions, or read confirmations. These limitations are tied to how mobile carriers process text messages and have nothing to do with your smartphone or device settings.
Although read receipts aren’t available, delivery receipts are. When you send a message using a service like Texty Pro, you will see a double check mark next to the timestamp of your message once it has been successfully handed off to the recipient’s mobile carrier. This confirms that your message has been delivered to the carrier, but not necessarily that it has been read by the recipient.
This small but helpful detail gives you confidence that your message is on its way and not stuck in limbo. When Rich Communication Services (RCS) messaging is introduced to Texty Pro, we'll offer enhanced features such as read receipts, typing indicators, and the ability to share high-resolution photos and videos.
If you’re looking for fast, direct communication that gets seen, text messaging is still the best option—even without read receipts.
Schedule a 30 minute live demo to meet with one of our team members to discuss how our business text messaging service can benefit your business or organization.