Setting up an after hours auto reply
This feature allows you to automatically reply to all customers who texts your business during off-hours
The benefits of automated text message replies during off hours
Automatically replying to text messages during off hours can bring several benefits. Firstly, it can enhance customer satisfaction by providing an immediate response to their inquiries even outside of normal business hours. This can increase customer loyalty and trust, and create a positive impression of your business.
Secondly, automatic replies can help manage customer expectations by setting clear boundaries on when they can expect a response. This can reduce frustration and dissatisfaction among customers who may have unrealistic expectations about response times.
Thirdly, automatic replies can help reduce the workload of customer service agents by addressing common inquiries and requests without requiring human intervention. This can save time and resources, allowing customer service representatives to focus on more complex issues.
Overall, automatic replies to text messages during off hours can improve customer experience, streamline customer service operations, and positively impact the bottom line of a business.
Automatically reply to text messages during off hours
Please note that only the primary account owner can set the auto reply. Before setting your your off-hours reply, go to the 'Account Details' tab to set your business hours or click here to see how to add your business hours.
1. Log in to Texty Pro web app
Go to https://chat.texty.pro/login to log in to the Texty Pro web app.
2. Got to the Auto Replies tab
Go to the Settings page and click on the Account Details > Auto Replies. Click on the toggle next to Off-hours Reply auto reply to enable it. An auto reply is enabled when the toggle is blue.
3. Enter your off-hours greeting message
Enter a message that everyone will receive when texting your business during off-hours and click on 'Save Changes'.
Optional Settings
You may also add a delay to your auto reply and set it so that this message will not be triggered if you message them first during the off-hours.
What are auto replies?
Setting up an after hours auto reply
Setting up a recurring greeting auto reply
Setting up an introductory greeting auto reply
How to create a new canned response
Want to learn more about how you'll benefit with business text messaging?
Schedule a 30 minute live demo to meet with one of our team members to discuss how our business text messaging service can benefit your business or organization.