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Help CenterSending & Receiving

Sending & Receiving

Learn how to sign up and text-enable your business landline/VoIP phone number.

Signing Up
Compliance
Phone Numbers
Sending & Receiving
Integrations
Canned Responses
Automation
Notifications
Accounts
Forwarding
Team Members
Contacts
Billing

How to send text from a computer?

Do you want to text from a computer for your business? Sign up to Texty Pro to start texting online.

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How to text message a PDF

SMS text message doesn't have to be a text-only 160 characters or less. You can also attach images and send it as an MMS text message to convey important content.

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How to directly message a team member

Use the team tab to send a message to one or more member

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Can I send and receive photos and videos?

Of course! With MMS messaging, you can send pictures, videos, PDFs and audio text messages. We also support emojis! πŸ™Œ

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What file types can I send and receive?

You can send and receive pictures, audio, and video files via text messaging. Click to view the file extensions that we currently support. Other file types are not currently compatible. Texty Pro delivers picture, video, or audio messages of up to 1MB

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How to send an SMS text message to multiple recipients

Want to send a text message to a group of customers?

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How to use a canned responses

With just a few clicks, effortlessly send your text message using custom canned responses, saving valuable time and effort that would have been wasted on composing a response from scratch.

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Can I text more than one person at a time?

You can send a text message to multiple recipients by entering multiple phone numbers separated by commas.

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Can I send and receive PDF attachments

Yes, you can send and receive PDF file attachments via text messages using your existing business phone number.

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How to text from your mobile phone

Download the Texty Pro mobile app available on iOS and Android to text with customers on-the-go using your business phone number.

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How to schedule a text message

Scheduling a text message offers a range of benefits that can enhance your communication strategy. First and foremost, it saves you time and effort by allowing you to plan and schedule messages in advance. This means you can streamline your workflow and focus on other important tasks without worrying about sending messages manually.

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Can I receive a phone call and message at the same time?

Yes, the business text messages you receive on your landline number will not interfere with your phone line. You can send and receive text messages while your phone is in use as Texty Pro does not interfere with your calls or your current phone bill and our service is independent of your phone carrier.

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How to Pin a Text Message

Want to highlight an important text message? You can do so by pinning a text message. Click on a text message conversation you want to block, click More > Pin Message.

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How to add a private note in a text message that is only visible to you and your teammates

With Texty Pro, you can leave private notes directly in an SMS conversation thread for yourself and your team members to see. This private note will not be sent to your customers. Learn how to add a note within a text messaging conversation that is only visible to you and your teammates.

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How to add a personal signature

Adding an SMS signature to your business text messages is one of the easiest ways of improving your text messages. SMS signatures makes every text message feel professional while humanizing the interaction that improves the customer experience.

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How to receive SMS on PC without a cell phone

Text messaging is a powerful communication tool, but what if you find yourself without your cell phone? Whether you’re at work, using a computer, or simply prefer typing on a keyboard, there are ways to receive SMS messages directly on your PC. In this article, we’ll explore how you can achieve this using the Texty Pro service.

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How to Send a Link in a Text Message

Yes, you can send links in a text message and it’s a great way to simplify communication. This article explains how businesses can use SMS to share links for things like appointment confirmations, order tracking, resource pages, and surveys. It covers why links are effective, how to send them using your existing business number, and the risks of using public URL shorteners like Bitly or TinyURL. For best results, use full or branded links from your own domain to ensure deliverability and build trust with your recipients.

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SMS Character Encoding Explained: The Impact of Emojis on 160-Character Limits

When sending SMS messages, understanding character encoding is key to maximizing the message length and avoiding unexpected issues. This article explains why SMS messages are typically limited to 160 characters and how adding emojis can reduce that character limit.

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Signing Up

View More
  • What countries does Texty Pro support?
  • What phone numbers can I use?
  • What phone carriers can Texty Pro reach?
  • Transfer your number to a new SMS service

Accounts

View More
  • How to update business name or profile photo
  • How do I cancel my subscription?
  • How do I change my password?
  • How many phone numbers can I use?

Billing

View More
  • Why do you need my credit card for a free trial?
  • Is the 14 days free trial really free?
  • How do I cancel my subscription?
  • How much does Texty Pro cost?

Sending & Receiving

View More
  • How to send text from a computer?
  • How to text message a PDF
  • How to directly message a team member
  • Can I send and receive photos and videos?

Phone Numbers

View More
  • What phone numbers can I use?
  • What countries does Texty Pro support?
  • What phone carriers can Texty Pro reach?
  • Can I use a landline phone number?

Compliance

View More
  • What is TCPA Compliance?
  • What is Express Written Consent?
  • Anti-spam policy
  • Express Consent for SMS Compliance

Notifications

View More
  • How to configure notifications
  • How do I enable web notification on my computer?
  • Which web browsers support notifications?

Contacts

View More
  • How to import contacts
  • How to Block Text Messages

Automation

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  • What are auto replies?
  • Setting up an after hours auto reply
  • Setting up a recurring greeting auto reply
  • Setting up an introductory greeting auto reply

Canned Responses

View More
  • How to create a new canned response
  • How to use a canned responses
  • How to schedule a text message

Forwarding

View More
  • How do I forward new messages to my email?
  • How do I forward new messages to my mobile phone number?
  • How to text from your mobile phone

Team Members

View More
  • How can I add a team member to my account?
  • How to directly message a team member
  • How to add a private note in a text message that is only visible to you and your teammates
  • How to create a private channel

Integrations

View More
  • How to add a Text Us Widget on your website
  • How to add a click to text link

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Texty Pro supports all major mobile carriers in the US and Canada.

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